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Applications require that a user have the smart card or smart card reader being demonstrated. Find programs to help navigate or maximize the use of supported smart cards and smart card readers. These utility tools are offered free of charge. Tools can be used only with the supported operating systems. Apps like Citrix and Drivelock will need to contact the Smart Card Connector to communicate with your cards and readers. As cards and readers contain sensitive user information, the connector app will show users a permission dialog before granting access to any app.

Utilizing your CAC on Windows 10 'can' be as easy as...

Installing the DoD Root certificates and making sure the Internet Options are set correctly.

However, computers don't always cooperate with us. So....

Here are my findings and solutions:

Information: Edge is the default web browser in Windows 10. Internet Explorer is on the computer and provides backwards compatibility for web pages that do not work with Edge.

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My recommendation is to type: Internet Explorer into the Search the web and Windows/ I'm Cortana / Ask me anything (box) in the lower left corner of your screen. Once Internet Explorer appears, right click Internet Explorer and select Pin to taskbar.

Finding 1:You upgraded from Windows 8.1 and were using your CAC with little to no problems, and now you can't access CAC enabled sites. Keep reading for ideas to try:

Solution1 (built-In Smart Card Ability): Uninstall ActivClient 6.2.0.x or 7.0.1.x by 'Right Clicking' the Windows logo '4 squares' [in the lower left corner of your desktop], select Programs and Features (now called Apps and Features), find ActivClient in your list of programs and select Uninstall, restart your computer and try the sites again. It may work, if it doesn't, try next Solution. Dual persona (PIV) users might be able to access their email using the built in Smart Card Ability, your results may vary, if it doesn't read your PIV, you will need to follow Finding 1, Solutions 2 or 3 below.

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Finding 1, Solution2 (ActivID): ActivID ActivClient 7.1.0.153 works great on Windows 10 computers and is available for Army users from links on the Army page. All other people will have to get it from you respective branch or purchase it to try it on your computer.

Finding 2. I can't access encrypted emails when using theEdge web browser

Solution 2: The Edge web browser does not support S/MIME. See my recommendation above to see how to use Internet Explorer to read and send your encrypted emails when using OWA / webmail.

Information (from Microsoft): To understand the problem with OWA, Edge, and S/MIME you need to know the OWA S/MIME is an Active-X control. By design Edge does not support Active-X (or Browser Helper Objects); this is good from a security perspective, but bad if you want to use OWA with Edge. Windows 10/Edge is a work in progress, Microsoft is planning to use other technologies to replace Active-X sometime in the future. In the meantime use Internet Explorer 11.

Finding 3.I can't sign PDFs (Portable Document Format) like I did in Windows 8.1

Solution 3:To digitally sign PDFs, you need to use Internet Explorer, NOT the Edge web browser, and have Adobe Reader set as the default PDF viewer. NO other PDF readers will allow digitally signing of forms. This should happen automatically when installing Adobe Reader. However, if it doesn't, here is how to change the default viewer:

Type: 'default' into the Search the web and Windows/ I'm Cortana / Ask me anything (box) near the Windows logo at the bottom left of your screen.

Click: Default Programs at the top of the list.

Click: Associate a file type or protocol with a program.

Scroll down to .pdf, if it shows Adobe Acrobat Reader, it is set correctly, if it shows some other program, select .pdf and click the Change program.. (button) in the upper right corner of the screen.

'Adobe Acrobat Reader' should be in the list of choices, select it and then OK

Finding 4.How do I get to Internet Options in Edge? I can't find it.

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Card

Solution 4: Follow slide 5 of https://milcac.us/tweaks

Finding 5.Cannot see / select the Authentication / PIV certificate in Windows 10

Solution 5: Windows 10 users will see the certificate selection differently than older versions of Windows. Click More choices to see additional certificates. Select the correct certificate and then click OK.

I’ll just show this OS X window which is the system prompt you get when your certificate is being used and the host OS wants to verify your PIN code as part of the two-factor authentication process. If you see this, this is your PIN entry prompt and it means that stuff is generally working: Remember that this is where your PIN goes, ignore the system text about “keychain password” Minor Issue Using the steps outlined above I can successfully authenticate to the remote access environment I need to use on a daily basis. However, on my older laptop my PIV card credentials were transparently passed onto the Windows OS as well and I was not prompted for a second login. That is not the case now. After getting past the VPN, the remote desktop session can’t see my PIV certificate and I have to fallback to using standard AD username and password. Not optimal but it works for my purposes.

Kind regards, Brian Note: You can find background and logic on this method in the Workaround section of this. Hi Dave, When a Mac detects a smartcard, it will be listed in Keychain Access as an additional keychain: The prefix on the keychain entry will tell you what kind of card it has been detected as (PIV, CAC, CACNG, etc).

SmartSmart

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If the yellow light blinks on the CAC reader, then the computer has added the smart card as a device and the card will work properly FIRMWARE UPDATE for SCR-331 Reader (Requires a physical Windows computer, Mac using Bootcamp, or TENS / LPS (see next sentence below). ACR38 Smart Card Reader is a USB full speed device, which is the interface for the communication between a computer and a smart card. ACR38 is a low cost, yet reliable and effective smart card to. If your smart card reader is listed, go to the next step of installing the DoD certificates. Windows 7 & 8/8.1: Right click Computer, select Properties, Device Manager link (upper left corner of the screen), scroll down to Smart card readers, select the little triangle next to it to open it up. Excel 2011 mac won't print gridlines for my graphs. ACR38U-N1 PocketMate is a smart card reader that has more to it than meets the eye. No larger than a standard USB token, it transforms into a smart card reader for full-sized contact smart cards with just a single swivel motion.

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Does not read your 'Gemalto TOP DL GX4 144', 'Oberthur ID One 128 v5.5 Dual' CAC. Does not read your CAC when using your Mac F. Trying to use the instead of ActivClient. NO TE: We are hearing Mac users having problems with the SCR-331 reader. A recommendation is to get a. Installation Instructions: 1. Unzip the downloaded file (by Right-clicking and selecting Extract All) 3.

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Patrionics Smart Card Reader

Intel based Macs can update the firmware using (instructions on (document page 34)) NOTE: DO NOT use this update on a V2 reader. There is no firmware update for a V2 reader because it is already updated.